Cancellation & Refund Policy
Our approach to cancellations, rescheduling, re-services and refunds.
Plans change, and we get it. Here's how cancellations, rescheduling and refunds work at The Turbex, with our satisfaction promise at the center of it.
01Our satisfaction promise
We want you to love the results. If you're not happy with any part of our work, contact us within 48 hours of service completion. We'll come back and re-clean the area in question at no additional charge.
02Cancelling or rescheduling
- 24 hours or more notice: cancel or reschedule at no charge.
- Less than 24 hours notice: a late cancellation fee of up to 25% of the quoted price may apply.
- No-shows or no access: if we arrive and can't access the property, water or vehicle as agreed, a trip fee may apply.
To cancel or reschedule, call or text (870) 397-8768 or email theturbex@hotmail.com.
03Weather & our cancellations
If we need to cancel or reschedule because of weather, equipment issues or unsafe conditions, there is never a fee. We'll work with you to find the next available time. If you paid a deposit and prefer not to reschedule, it will be refunded in full.
04Deposits
Some larger jobs, commercial work or full details may require a deposit to reserve your appointment. Deposits are fully refundable when you cancel with at least 24 hours notice, and are applied to your final bill when the service is completed.
05Refunds
Because our services are performed on-site, our first step is always to make it right with a free re-service. If we're unable to resolve an issue after a re-service, we may offer a partial or full refund at our discretion, based on the portion of the work affected.
Approved refunds are issued to the original payment method within 5–10 business days. Cash payments may be refunded by check or approved digital payment.
06What's not covered
Re-service and refund requests do not apply to:
- Issues reported more than 48 hours after service.
- Stains or damage we identified in advance as unlikely to come out fully (for example: old oil, rust, etching or failing paint).
- Re-soiling caused by weather, pollen, animals, construction, traffic or normal use after the service.
- Pre-existing conditions as described in our Terms of Service.
07How to make a request
Contact us with your name, service address, date of service and a short description (photos help). We'll respond within one business day.
The Turbex
405 1/2 18th St, North Little Rock, AR 72114
Phone: (870) 397-8768
Email: theturbex@hotmail.com