Privacy Policy

01Information we collect

We collect information you choose to give us when you request a quote, book a service or contact us, including:

• Contact details such as your name, phone number, email address and service address.
• Service details such as the type of property or vehicle, the services you want, preferred dates and any photos or notes you share.
• Payment information needed to complete a transaction. Card payments are processed by secure third-party payment providers; we do not store full card numbers.
• Technical information collected automatically when you visit our website, such as your IP address, browser type, device information and pages viewed, through cookies and similar technologies.

02How we use your information

We use your information to:

• Respond to your questions and prepare quotes.
• Schedule, perform and follow up on services.
• Send appointment confirmations, reminders and updates by phone, text or email.
• Process payments and keep business records.
• Improve our website, services and customer experience.
• Send occasional offers or service reminders, only where you have agreed to receive them.
• Comply with legal obligations and protect our rights.

03How we share information

We do not sell your personal information. We only share it with:

• Service providers that help us run our business, such as our website platform (Shopify), payment processors, scheduling and communication tools. They may only use your information to provide services to us.
• Legal authorities when required by law or to protect the safety, rights or property of The Turbex, our customers or others.
• A successor business if The Turbex is ever sold or merged, in which case your information would remain protected under this policy.

04Cookies & analytics

Our website uses cookies and similar technologies to keep the site working, remember preferences and understand how visitors use it. You can control or delete cookies through your browser settings. Disabling some cookies may affect how the website works.

05Text messages & calls

If you give us your phone number, we may call or text you about your quote or appointment. Message and data rates may apply. You can reply STOP to opt out of text messages at any time, and we'll only use your number for marketing if you've agreed to it.

06Photos of your property or vehicle

We may take before-and-after photos of work we perform for quality control. We will never post photos that show your address, license plate, people or other identifying details online without your permission.

07Data security & retention

We use reasonable administrative, technical and physical safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. We keep your information only as long as needed to provide services, maintain business records and meet legal requirements.

08Your rights & choices

You may ask us to access, correct or delete the personal information we hold about you, or to stop sending you marketing messages. To make a request, contact us using the details below. We will not discriminate against you for exercising your privacy rights.

09Children's privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with information, please contact us and we will delete it.

10Third-party links

Our website may link to other websites, such as map or social media pages. We are not responsible for the privacy practices of those sites and encourage you to review their policies.

11Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and your continued use of our website or services means you accept the updated policy.

12Contact us

If you have questions about this Privacy Policy or how we handle your information, contact us:

The Turbex
405 1/2 18th St, North Little Rock, AR 72114
Phone: (870) 397-8768
Email: theturbex@hotmail.com